*** Free Delivery for order over HK$350 to HK and Macau regions ***

Shipping policy

  1. Free delivery on Hong Kong or Macau orders over HK$350, or a delivery cost HK$30 will be charged
  2. Please contact us for the updated arrival date for items out of stock/ insufficient stock before placing the order
  3. Please ensure that the recipient’s address and phone number are correct
  4. To avoid confusion, only one delivery address and city for each order
  5. We do NOT accept any Post Box or military base as the receiving address
  6. After successfully placing the order, you will receive an Order Confirmation. When the order is dispatched, you will receive a shipping notification containing the tracking number. Please ensure that the email address provided is valid. If you do not receive the order notification, please check if it is in the trash folder or contact us by email
  7. If the shipment is not delivered due to local weather or incidents, the delivery will be postponed to the next working day
  8. Under normal circumstances, we will try our best to deliver the goods to the receiving address within 2-7 working days (For HK/Macau, the parcel will be dispatched via SF Express within 2 working days, HK customers can use SFHK self-operated network points as receiving address). There might be cases of delays due to uncontrollable factors. No worries, we will do our best to minimize any inconvenience caused by the delays. If you could not receive the parcel after 7 working days from the shipping notification, please contact us by email
  9. The governments of various overseas countries may impose customs duties. In such cases, the cost shall be paid by the recipient, or the goods will be returned
  10. In case of any disputes, CHAMAISE ASIA LIMITED reserves the right of final decision